This privacy notice explains how we, Frazers Surveyors Ltd, use the personal data we collect about you.
1. What information do we collect about you?
We only collect information from you which is necessary to provide the services we have been instructed to carry out.
Surveying / Valuation Services – this includes: title, name, address, contact telephone number/s, email address and information about your property / proposed purchase.
Property Finding Services – this includes: title, name, address, contact telephone number/s, email address and information relevant to the property search.
We collect information at point of instruction via phone, email, website forms and sometimes in person for property finding instructions. All telephone calls are recorded for quality and training purposes.
Information provided to us from other parties / companies (third party data) is only collected, processed and used in accordance with this Privacy Policy. In these circumstances we assume that the party providing the information to us has obtained permission to do so.
2. How will we use this information about you?
The information we collect from you is only used in connection with, and to provide, the services we have been instructed to carry out.
For Surveying / Valuation instructions, where we are informed that there is another party with a shared interest, i.e. a Housing Association, they will be considered as an “Other Intended User” and we may copy them into our emails when confirming our instructions / appointment with you, when sending your report and in any future correspondence.
For property finding instructions we may copy in connected parties (i.e. Case Manager, Solicitors etc) as appropriate, in relation to the property search.
3. How long do we keep the information collected about you?
Once we have completed our instruction and the job is closed, our files are held for a period of 12 years as required under the terms of our Professional Indemnity Insurance. After this time the information is securely destroyed.
Telephone call recordings are securely stored for 3 months. Specific calls may be downloaded and stored for longer if required, and you will be informed in these circumstances.
4. RICS Monitoring
Frazers Surveyors Ltd and Valuers are registered with RICS Valuer Registration. Our files may be subject to monitoring under the institution’s conduct and disciplinary regulations.
5. Marketing
We will not use your information to contact you for marketing purposes nor will we share your information with any third parties for marketing purposes.
6. Security
We have appropriate security measures in place to prevent unauthorised use of your personal data. We will notify you and applicable regulator of any suspected unauthorised use of your personal data.
7. Your Rights
Unless subject to exemption under the GDPR, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data we hold about you
- The right to request that we correct any personal data if it is found to be inaccurate or out of date
- The right to request your personal data is erased where it is no longer necessary to retain such data (please see how long we will keep your data in reference to this)
- The right to withdraw consent previously given at anytime
- The right to refuse processing of your data. Please be aware that we will need to process your data to provide the services we have been instructed to carry out. If you refuse for your data to be processed we may not be able to complete our instructions.
8. Access to your information
If you would like a copy of some or all of the personal information we hold about you, please email woking@frazers.co.uk or write to us at Frazers Surveyors Ltd, Thornash House, 37 High Street, Horsell, Woking, Surrey, GU21 4UR.
9. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
We do not use cookies on our website.
10. Other Websites
Our website contains links to other websites. This Privacy Notice only applies to our website: www.frazers.co.uk. If you link to other websites you should read their own Privacy Notices.
11. Changes to our Privacy Notice
We keep our Privacy Notice under regular review. This Privacy Notice was last updated 18 May 2018.
12. How to contact us
If you have any questions or concerns regarding our Privacy Notice or any information that we hold about you please contact us by email surveying@frazers.co.uk or write to us at Frazers Surveyors Ltd, Thornash House, 37 High Street, Horsell, Woking, Surrey, GU21 4UR.